Connecting a telephone system

Today you cannot get around a VoIP system anymore. The basic rule is:

• Odoo is a browser-based system and has no direct access to the local hardware.

• There are telephone systems that are controlled on the server side and others that get by with local installations such as applications for Windows, macOS or browser plugins.

• There are telephone systems that are controlled on the server side and others that get by with local installations such as applications for Windows, macOS or browser plugins.

• "Outbound " is quite easy with better VoIP phones, because you can make an http call. We have implemented this e.g. with SNOM phones. Or you can communicate with the server.

• The situation is different for incoming calls. Here one would have to build a direct call into Odoo.

• Many systems are based on Asterics, but each supplier "cooks his own soup".
  

• That is why we have chosen a more practicable way. We synchronize the contacts to Office 365 / Exchange or Google GSuite.

• For these solutions there are only plugins for telephone systems or you synchronize from there to iOS or Android.

• In the website address field you can add a backlink to your Odoo system and synchronize it with your contact. So you can assign incoming calls directly in the Odoo.