Connecting a telephone system

Possibilities with Odoo

Today you cannot get around a VoIP system anymore. The basic rule is:

  • Odoo is a browser-based system and has no direct access to the local hardware.

  • There are telephone systems that are controlled on the server side and others that get by with local installations such as applications for Windows, macOS or browser plugins.

  • There are telephone systems that are controlled on the server side and others that get by with local installations such as applications for Windows, macOS or browser plugins.

  • "Outbound " is quite easy with better VoIP phones, because you can make an http call. We have implemented this e.g. with SNOM phones. Or you can communicate with the server.

  • The situation is different for incoming calls. Here one would have to build a direct call into Odoo.

  • Many systems are based on Asterics, but each supplier "cooks his own soup".

  • That is why we have chosen a more practicable way. We synchronize the contacts to Office 365 / Exchange or Google GSuite.

  • For these solutions there are only plugins for telephone systems or you synchronize from there to iOS or Android.

  • In the website address field you can add a backlink to your Odoo system and synchronize it with your contact. So you can assign incoming calls directly in the Odoo.

Very good mobile app that we use ourselves.

Provider with ready-made integrations